Shipping Policy

Order Processing:

All orders are fulfilled within 48 hours after receiving your order confirmation email. You will receive another notification when your order has shipped.

Shipping Rates & Delivery Estimates:

Domestic and International Shipping:

Delivery times can vary depending on your location and the shipping method you choose at checkout.

• Standard Shipping: Takes 6-30 business days for delivery.

• Fast Shipping: Takes 5-8 business days for delivery.

• Express Shipping: Takes 3-7 business days for delivery.

Please note that these are estimated delivery times and may be affected by factors beyond our control, such as customs delays or logistical issues. We appreciate your understanding and patience.

Shipping Carriers:

We partner with reliable shipping carriers like [UPS, FedEx] to ensure your order reaches you in a timely manner.

Shipping Confirmation & Order Tracking:

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order through our carrier’s website.

Customs, Duties, and Taxes:

International orders may be subject to import duties and taxes, which are the responsibility of the customer upon delivery. We are not responsible for any customs fees or taxes applied to your order. All fees imposed during or after shipping are the customer’s responsibility (tariffs, taxes, etc.).

Delivery Delays:

We do not accept any liability for delays caused by third parties, including customs or delivery services. Delivery times are estimates and cannot be guaranteed. Please contact us if you experience any significant delays, and we will assist you in resolving the issue.

P.O. Boxes:

We do not ship to P.O. boxes. Please provide a physical address for shipping.

Damaged Goods:

If your item arrives damaged, please contact us within 7 days of receiving your order at [info@darukai.store] so we can assist you. We will work to resolve the issue as quickly as possible, either by replacing the damaged item or issuing a refund.

Returns and Refunds:

You have 30 calendar days to return an item from the date you received it. To initiate a return, please reach out to [info@darukai.store] with your order number and the products you’d like to exchange or return. We only accept returns for items that are defective, damaged, or if you received the wrong product. In such cases, we will refund your purchase price in full.

To be eligible for a return, the product must be unused, in brand-new condition (unworn and unwashed), and returned within 30 days of delivery.”

Refunds:

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will be applied to your original method of payment within 5-10 business days. Please note that original shipping costs will not be refunded. If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at [info@darukai.store].

Contact Information:

If you have any questions about our shipping policies, please contact us at [info@darukai.store].